Legal withdrawal policy
1. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
You can exercise your right of withdrawal by informing us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email) or, if the goods are handed over to you before the deadline, by returning the goods.
In the event that you wish to inform us by means of a clear statement of your decision to withdraw from this contract, you can use the attached withdrawal form template; but you are not required to use this form.
The withdrawal statement or the returned goods must be sent to:
Wigglesteps Atel Tekstil GmbH
Phone: +49 (0)7127/9259550
Fax: +49 (0)7127/9259557
Email: firstname.lastname@example.org To meet the withdrawal period, it is sufficient that you send the statement of the exercise of the right of withdrawal or the goods.
2. Consequences of withdrawal
If you withdraw from this contract, we will have all payments we have received from you, including delivery charges (except for costs arising from the choice of a delivery method different than the most favourable standard delivery offered by us), immediately and no later than fourteen days from the day on which the statement of your withdrawal from this contract or the goods have been received by us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged repayment fees.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the deadline of fourteen days. We bear the cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling that is not necessary for an examination of the nature, characteristics and functioning of the goods.
3. Notice on exceptions
The right of withdrawal does not apply for contracts for the delivery of goods that are not prefabricated and whose manufacture is determined by an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer.