General Terms and Conditions of Service


1. Contract conclusion

1.1 Our presentation of goods in the online shop merely represents a non-binding invitation to you to order goods from us.

1.2 By submitting the order you make a binding offer to conclude a purchase contract.

1.3 The acceptance of the offer by us takes place by delivery of the goods. The automatically generated email order confirmation does not constitute acceptance of the offer, but merely documents that the order has been received by us. The decision on whether to accept an order is at our sole discretion. If do not intend to execute an order, we will notify you immediately.

1.4 If, while processing your order, we determine that the products you have ordered are not available, you will be notified by email. A contract will not be concluded for the unavailable.

1.5 We sell our goods exclusively to end consumers who have reached the age of 18 and only in commercial quantities.

1.6 When ordering through our online shop, the order process consists of a total of 3 steps: In the first step, you select the desired product. In the second step, you have the option - if you wish - to register or log in to retrieve data already stored by you. In the third step, you enter the invoice and delivery address and select the payment method you want. At the end of this process, you can submit your order to us. After submitting the order, you have the opportunity to print it out.


2. Voluntary exchange option

2.1 Irrespective of your statutory right of withdrawal, we voluntarily give you the opportunity to return the products you have purchased from us. According to this policy, you can return all purchased items from the Wigglesteps online shop to us within 14 days, if the goods are complete and in unused and undamaged condition. The buyer pays the shipping costs for the return.

2.2 The voluntary exchange option does not apply to items that have been customised or manufactured according to your customer specifications.

2.3 In addition, you are entitled to the statutory right of withdrawal described in section 3.


3. Legal withdrawal policy

3.1 Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. 
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

You can exercise your right of withdrawal by informing us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email) or, if the goods are handed over to you before the deadline, by returning the goods.

In the event that you wish to inform us by means of a clear statement of your decision to withdraw from this contract, you can use the attached withdrawal form template; but you are not required to use this form.

The withdrawal statement or the returned goods must be sent to:

Wigglesteps Atel Tekstil GmbH
Robert-Bosch-Straße 6
72631 Aichtal-Aich

Phone: +49 (0) 7127/9259550 Fax: +49 (0) 7127/9259557 E-Mail: To meet the withdrawal period, it is sufficient that you send the statement of the exercise of the right of withdrawal or the goods.

3.2 Consequences of withdrawal

If you withdraw from this contract, we will have all payments we have received from you, including delivery charges (except for costs arising from the choice of a delivery method different than the most favourable standard delivery offered by us), immediately and no later than fourteen days from the day on which the statement of your withdrawal from this contract or the goods have been received by us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. 

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the deadline of fourteen days. We bear the cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling that is not necessary for an examination of the nature, characteristics and functioning of the goods. 

The European Commission provides a platform for online dispute resolution (OS). The platform can be found at

Notice according to §36 of the Consumer Dispute Settlement Act (VBSG)
The seller/contractor will not participate in a dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so.

3.3 Notice on exceptions
The right of withdrawal does not apply for contracts for the delivery of goods that are not prefabricated and whose manufacture is determined by an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer.



4. Prices, payment, due date

4.1. The prices quoted include VAT (currently 19%) and are shown in EUR. With the exception of sections 5.2. and 5.3., there are no further price components for deliveries in Germany. For deliveries outside Germany, customs, customs fees and import taxes may become due. These costs are borne by the customer. The customer indemnifies the seller against any claim regarding these costs. The customer is responsible for the correct customs clearance of the goods and the resulting costs.

4.2. The prices indicated do not include shipping and packaging costs. You will receive details of the shipping and packaging costs in the context of the actual presentation of goods during the ordering process, or you can find them under “Shipping and Payment Terms”. These costs are charged to the customer in addition, unless otherwise agreed or unless the relevant statutory provisions required otherwise.

4.3.  The seller only recognises the payment methods displayed in the context of the actual product presentation. These include:

• Payment in advance (bank transfer)
• Credit card
• PayPal
• Cash on delivery (only with DHL)

If you pay by credit card, the credit institution HypoVereinsbank Chemnitz will charge your account when the goods leave our warehouse.

Additional costs may apply depending on the payment method. These costs are shown in the context of the actual presentation of goods during the ordering process or can be found under “Shipping and Payment Terms”.

4.4. Payment of the purchase price is due upon conclusion of the contract.


5. Delivery and transfer of risk

5.1. We deliver the orders with DHL. Please note that deliveries to package stations require the presence of a parcel machine with a compartment addressed to you. Please provide the package station number and the corresponding postal number in the delivery address. 

For deliveries to package stations with the German Post, payment is possible only by prepayment, Paypal or credit card.

5.2. In principle, delivery will only be made to the countries specified under the “Shipping and Payment Terms” for the respective shipping and packaging costs (see section 4.2.). You will receive details about the shipping and delivery times in the context of the actual presentation of goods during the ordering process, or you can find them under “Shipping and Payment Terms”.

5.3. If the self-pickup option is not used, the purchased goods or services are carefully packed by the seller and sent to the customer. Delivery is made exclusively to the delivery address stored in the online shop.

5.4.  Delivery takes place within the expressly agreed delivery time or within the scope of the actual product presentation.

5.5. The risk of accidental loss or accidental deterioration of the purchased and delivered goods is always transferred to customers who are consumers upon handover of the goods to the customer. The seller thus carries the risk of delivery and shipment. For customers who are contractors, the risk of accidental loss or accidental deterioration of the purchased and delivered goods in the event of self-pickup is transferred upon handover of the goods to the customer. For delivery, the risk is transferred to the customer (contractor) as soon as the seller has delivered the goods to the forwarder, the carrier or the person or institution otherwise responsible for carrying out the shipment; delivery and shipment are in this case at the risk of the contractor.
If the customer (consumer or entrepreneur) is in default of acceptance, this is equivalent to the handover of the goods.


6. Retention of title

The goods remain our property until full payment.


7. Warranty

Unless expressly agreed otherwise, the statutory warranty provisions apply.


8.Copyright and trademark

All content on the website, including text, graphics, photos, images, moving images, sounds, illustrations, and software, is our property or that of our related companies, licensees, and/or content providers. This content is protected by copyrights and other rights. The use of this content is permitted only with our express consent. All trademarks used on the website are our trademarks unless stated otherwise. These trademarks may not be used without our prior written permission.



9. Applicable law

The law of the Federal Republic of Germany applies to the contractual relationship with you. Application of the UN Sales Convention is excluded.